Search for a way to bypass a Hisense U964 and you will find a great deal of noise: flash files, PC tools, and video thumbnails promising to remove any lock in five minutes. Most of it is aimed at one specific screen – the Google sign-in that appears after a factory reset – and most of it does not work on current firmware.
Before you download anything, it is worth being clear about which lock is on your U964, because one of them can be removed legitimately in minutes and the other cannot be removed at all without the right credentials.
Two Very Different Hisense U964 Locks
The Network Lock
The U964 is commonly sold through retail channels as a network-locked handset – the listings say so explicitly. A network-locked U964 works perfectly with its home operator's SIM and refuses any other, usually with a prompt asking for a network or SIM unlock code.
This lock is a commercial restriction, not a security feature. It is legal to remove, and it can be removed remotely using the handset's IMEI.
The Google Lock (FRP)
If the phone has been factory reset and is now demanding the Google account that was previously signed in to it, that is Factory Reset Protection. It exists to make stolen Android handsets worthless.
We do not publish FRP bypasses, and you should be sceptical of anyone who does – the files involved are unsigned, frequently carry malware, and can brick a device outright. If the U964 is yours, the supported routes are below.
Which One Do You Have?
- Phone boots to your home screen normally, but a different SIM is rejected → network lock
- Phone boots to a Google sign-in you cannot get past after a reset → FRP
- Phone says the SIM is invalid with every SIM including the original → more likely a SIM or blacklist problem than a lock
If you are unsure, an IMEI check will tell you which network a handset is locked to, and whether it has been reported lost or stolen.
How to Remove the Network Lock on a Hisense U964
Two routes, same destination.
Option A: Ask the Operator That Sold It
Step #1 – Dial *#06# to get the IMEI.
Step #2 – Contact the operator the handset was bought from and request a network unlock code, quoting the IMEI.
Step #3 – Expect conditions – most operators require the handset to be paid off, the account to be in good standing, and a minimum period of service.
Worth noting: the handset maker cannot help here. Motorola puts it plainly for its own devices – only the phone's original carrier can unlock it, because the codes belong to the network – and the same is true of Hisense. Contacting Hisense will not produce a network unlock code.
Option B: Unlock by IMEI
If the handset was bought second-hand, imported, or the operator will not release a code, an IMEI unlock does not depend on having an account with anybody.
- No account with the original operator required
- Permanent – a factory reset or update will not bring the lock back
- Handled remotely; the phone never leaves you
- No rooting, no flashing, no warranty risk
To use the Hisense U964 unlocking service:
Step #1 – Dial *#06# to display the IMEI number.
Step #2 – Enter the IMEI in the form below and click the unlock button.
Enter Your IMEI
Step #3 – Provide the requested details and pay for the order.
Step #4 – When the code arrives, power the U964 down, insert a SIM from a different network, power it back up and enter the code at the prompt.
Enter it carefully – unlock prompts allow a limited number of attempts, and the counter does not reset between reboots. If a code is rejected, stop and query it rather than burning the remaining attempts.
Other Hisense models are covered on the Hisense unlocking page.
If It Is Really an FRP Lock
There is no shortcut worth taking here, but there are two legitimate routes.
Route #1 – Recover the Google account. From any browser, reset the password of the account that was signed in to the phone, then sign in on the U964. This resolves the overwhelming majority of genuine cases, because in most of them the owner simply forgot the password rather than the account.
Google is explicit that this is by design: erase a device through Find Hub and, in Google's own words, if you find your device afterwards you need your Google Account password to use it again.
Route #2 – If the account is genuinely unrecoverable, take the handset and your proof of purchase to a Hisense service centre. Proof of ownership is the only thing that legitimately overrides FRP.
This reflects standard Android manufacturer practice rather than a published Hisense policy, so confirm the process with Hisense support in your country before travelling to a service centre.
If you bought the U964 second-hand and it arrived locked to somebody else's Google account, go back to the seller and ask them to remove it. A handset in that state may well be stolen, and both FRP and a network blacklist would be consistent with that.
You may like: What's a Blacklisted Phone? How to Unlock It for Free?
FAQs
Can you bypass the Google lock on a Hisense U964?
Not legitimately, and not reliably. Factory Reset Protection is designed to make a reset handset useless without the previously-synced Google account, and the bypass files circulating online are unsigned, model-and-firmware specific, and often malicious. Recover the Google account, or take proof of purchase to a Hisense service centre.
Can the network lock on a U964 be removed?
Yes. A network lock is a commercial restriction rather than a security feature. It can be removed with a code from the operator that sold the handset, or remotely using the IMEI.
How do I find the IMEI on a Hisense U964?
Dial *#06# on the keypad. It is also printed on the retail box.
Will unlocking the U964 erase my data?
No. Entering a network unlock code changes the network restriction only. It does not touch the contents of the phone.
Does a network unlock fix a blacklisted phone?
No. These are separate registers. An unlocked handset that is blacklisted will still be refused by networks in the country that blacklisted it, because the IMEI itself has been barred.
Conclusion
“Bypass” is doing a lot of work in the phrase “bypass Hisense U964”, and it hides two completely different situations. If another network's SIM is being rejected, you have a network lock, and that comes off cleanly with the IMEI – no software, no risk, no waiting on an operator.
If the phone is stuck on a Google sign-in after a reset, no legitimate service can remove it, and the tools that claim to are a worse problem than the one you started with. Recover the account, or take proof of purchase to Hisense.
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