Unlock your Motorola from Xfinity by IMEI

Unlock your Motorola from Xfinity permanently, using only its IMEI. No account details, no store visit and no waiting on their eligibility rules. It survives software updates and factory resets.

Permanent It survives software updates and factory resets.
24 hour unlocks Many complete in minutes
Compliant and Secure The process meets carrier and manufacturer guidelines.
Refunded if it cannot be done If we cannot unlock your device, you get your money back.

Step 1 of 3

Order Motorola Unlock Code

Unlock your Motorola and use it with any carrier, whether you prefer a physical SIM or eSIM. We submit your unlock request using standard IMEI-based processes, giving you the freedom to switch networks, choose cheaper plans, reduce roaming costs, or add a second carrier with eSIM. Our unlocks are permanent, legal, and manufacturer approved.

What network is the device locked to?

Unsure which network your phone is locked to? Purchase a Network Check

To obtain your 15 digit IMEI number, dial *#06# on your phone or go to Settings >> About

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Remote, by IMEI

How to unlock Motorola on Xfinity

Everything happens remotely using your IMEI number. Your Motorola is unlocked at the carrier end and nothing is installed on it.

Enter your device details Dial *#06# on the device you want unlocked, or find it in Settings >> General >> About. We autodetect the model from it, so you do not need to know the exact variant.
We get to work As soon as your order is placed, our system securely contacts the carrier and begins the unlock process. You can follow your progress live on our tracking page. Most unlocks complete within 15 minutes — complex cases may take up to 24 hours.
We notify you when it is complete Keep using the phone normally until then. Nothing is installed and nothing changes on it yet.

Your Motorola asks for a code

Via Unlock Code

Power off, fit a SIM from your new network, power on. The phone asks for the unlocking codes — enter and the lock is gone for good.

Start with your IMEI

Enter your 15-digit IMEI. We identify your exact Motorola and confirm we can unlock it from Xfinity before you pay anything.

Unlock my Motorola

What Xfinity Mobile requires before it will unlock

Xfinity Mobile is Comcast's mobile service, sold alongside its broadband and running on someone else's network. It publishes four rules for unlocking a phone and says that most of the time a device unlocks itself within 48 hours of being paid off. All four have to be true, not most of them.

60 days since the phone was activated The handset must have been activated for at least 60 days. There is no shorter route published for a device bought outright, so the 60 days apply either way.
Paid for in full The phone has to be paid in full before it is eligible. Xfinity says that in most cases it will then unlock automatically within 48 hours of being paid off, so for a lot of customers there is nothing to request.
No past-due balance, and a clean device record The Xfinity Mobile account cannot have a past-due balance, and the phone cannot have been reported lost or stolen or been involved in fraudulent activity.
Only certain people on the account can ask, and travel is not an exemption Only account holders, Primary users or Managers on an Xfinity Mobile account can request an unlock, so a secondary user on a family account cannot do it. Xfinity also states that a device is not eligible to use another provider's SIM — including a local data plan while abroad — until every one of the rules above is met.

With us

We work from the IMEI, not from an Xfinity account, so none of those conditions apply to us. A handset still inside its 60 days, one still being paid off, or one bought secondhand by someone who is not named on the account can still be unlocked here. Our IMEI check is paid — it is not a free check, and we will not pretend otherwise. If we cannot complete the unlock you get your money back; the single exception is an IMEI that turns out to be blacklisted or barred on a national register, which is settled with a credit note rather than a refund.

Deployed military can unlock before the phone is paid off An active member of the armed forces with orders to deploy outside the United States for more than 90 days, or a permanent change of duty station within it, may unlock ahead of paying the device off. Deployment paperwork goes to an Xfinity Retail Store or to 1-888-936-4968. Every other rule still applies.

Xfinity does not name the network it runs on Its coverage pages describe the 5G network with the best coverage in the United States without saying whose it is. So check the handset's band support against the network you actually plan to move to, rather than assuming an Xfinity phone will work with any US SIM.

What is out of scope, and how a barred IMEI is settled This is a network lock removal. It does not touch iCloud or Activation Lock, an Android device-owner or enterprise enrolment, or an IMEI barred on a national register as lost, stolen or unpaid. Where we cannot complete an unlock you get your money back; the single exception is an IMEI that turns out to be blacklisted or barred, which is settled with a credit note rather than a refund.

Start with your IMEI

Sources: xfinity.com, xfinity.com, support.apple.com · Checked 2026-08-22

Unlocking your Xfinity phone — Frequently Asked Questions

When Xfinity says no

Can you unlock my phone if Xfinity says it is not eligible?

Usually yes. Carriers apply their own eligibility rules — minimum time on the network, balance paid off, account in good standing. We are not bound by those rules, so a handset Xfinity will not unlock today can very often be unlocked by us today.

Can I unlock while I am still paying the phone off?

Yes. An outstanding instalment balance or an active contract does not stop us. You still owe the balance to your carrier — unlocking does not cancel the debt — but it no longer blocks you from using another network.

Do I need to wait out the carrier minimum period?

No. There is no waiting period on our side. That is the single most common reason people come to us rather than going through the carrier.

Do you need my Xfinity account or the account holder?

No. We do not need the account holder, a password, a PIN, or any contact with Xfinity. All we need is the IMEI, which you get by dialling *#06# on the handset.

What if I bought the phone second-hand?

That is fine. Ownership history does not affect the unlock — this is exactly the case carriers refuse, because the account was never in your name.

What we can unlock

Which devices can you unlock?

iPhones and Android handsets from every major manufacturer, plus cellular tablets and watches. Enter the IMEI and we confirm your exact model before processing.

Does this work for prepaid as well as monthly plans?

Yes, both. Prepaid handsets are often the hardest to unlock through the carrier, and they are handled here the same way as any other.

Can you unlock a business or corporate account phone?

Yes. A device on a business account is unlocked the same way, and we do not need authorisation from the account administrator.

What if the phone is reported lost or stolen?

We do not unlock handsets reported lost or stolen. An unlock removes the carrier lock, not a blacklist report, so a barred IMEI would stay barred anyway. We check this for you as part of the eligibility check when we process your order.

How the unlock works

How do I unlock my Xfinity phone?

Dial *#06# to get your IMEI, enter it above, and pay. Everything after that happens remotely — there is nothing to install and the handset never leaves you.

How long does it take?

Most unlocks complete within 24 to 48 hours. Some models are much quicker. We email you as soon as it is done.

Do I have to send you my phone?

Never. Everything is done using the IMEI, and the handset stays with you throughout.

Can I keep using my phone while it is being unlocked?

Yes. Calls, messages and data all keep working as normal while the unlock is processed.

After unlocking

Is the unlock permanent?

Yes. It survives software updates and factory resets, and never needs repeating.

Will unlocking erase my photos, apps or messages?

No. Unlocking changes the network restriction only. Nothing on the phone is touched.

Does this void my warranty?

No. This is an IMEI-based unlock, not a jailbreak, root or custom firmware. There is no software modification for a warranty inspection to find.

Which networks can I use afterwards?

Any compatible network, at home or abroad, on a SIM or an eSIM. Check that your new carrier supports your model's bands before you switch — unlocking removes the restriction, it does not change the radio hardware.

What if you cannot unlock it?

You get a full refund. Our support team is available 24/7 if you want to check anything first.